/ shipping and delivery
Delivery Time & Updates
• Standard delivery: 4-7 business days
• Delivery hours: Monday-Friday, 9:00 AM - 5:00 PM (HKT)
• Tracking information will be sent via email upon shipment
International Shipping
• Worldwide delivery via FedEx
• Service availability varies by region
• All prices are exclusive of taxes and duties
• Additional customs duties and taxes may apply for international orders
• The exact amount will be determined by Customs based on the value and type of items
• Please notice: If the customer refuses to pay the Import Duty and VAT charged by the courier during transit, the customer will still be responsible for these charges, and the relevant fees will be deducted from the refund amount.
Potential Delays
Delivery times may be extended due to:
• Adverse weather conditions
• High volume periods
• Local customs clearance
• Other unforeseen circumstances
Order Tracking Support
If you haven't received a shipping update within 5 business days, please contact our customer service team: eshop@spoonyard.com
You can track your order here :
- Worldwide : FedEX
- Hong Kong SAR/ Macau SAR : SF Express
- Mainland China : SF Express
- Taiwan : SF Express
- Japan : FedEX
- South Korea : FedEX
Import Taxes & Duties
Your order will be shipped on a Delivery Duty Unpaid service and you may be required to pay customs duties and taxes on your purchase when it arrives in the destination country. Payment of the taxes and related duties will be responsibility of the recipient. Thus, the price of our goods do not include any duties and taxes. For Mainland China & Taiwan, SF express couier will contact you with further details for customs clearance. For International order, FedEx courier will contact you with further details for customs clearance. Please note that customs clearance procedures may delay the delivery time.
*Please also note that we cannot undervalue orders or mark them as a gift.
| Country/Region | Shipping Costs | Transit Time |
|---|---|---|
| Hong Kong SAR/ Macau SAR | from $55 HKD on orders free shipping on orders over $500 HKD | 3 days |
| Mainland China | from ¥120 on other orders free shipping on orders over ¥1200 | 4 days |
| Taiwan | from NT$550 on orders free shipping on orders over NT$5500 | 4 days |
| South Korea | from $20 USD on orders free shipping on orders over $200 USD | 4 days |
| Japan | from ¥2600 on orders free shipping on orders over ¥26000 | 4 days |
| Singapore | from $20 USD on orders free shipping on orders over $200 USD | 5 days |
| All other Asia countries: Thailand, Vietnam, Malaysia, Philippines | from $20 USD on orders free shipping on orders over $200 USD | 5 days |
| USA | from $35 USD on orders free shipping on orders over $350 USD | 4 days |
| Canada | from $40 CAD on orders free shipping on orders over $400 CAD | 4 days |
| United Kingdom | from £25 on orders free shipping on orders over £250 | 4 days |
| Australia | from $45 USD on orders free shipping on orders over $460 USD | 6 days |
| New Zealand | from $45 USD on orders free shipping on orders over $450 USD | 8 days |
| Europe Group A: Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece,Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Romania | from €30 on orders free shipping on orders over €300 | 4-6 days |
| Europe Group B: All other European countries | from $90 USD on orders free shipping on orders over $900 USD | 11 days |
| International Group A: Argentina, Bahamas, Barbados, Belize, Brazil, Cayman Islands, Chile, El Salvador, Grenada, Guyana, Iceland, Morocco, Saint Lucia, Mexico | from $65 USD on orders free shipping on orders over $650 USD | 11 days |
| International Group B: Israel, Russia | from $50 USD on orders free shipping on orders over $500 USD | 12 days |
| International Group C: All other countries | from $85 USD on other orders free shipping on orders over $850 USD | 12 days |
/ shipping and delivery
Delivery Time & Updates
• Standard delivery: 4-7 business days
• Delivery hours: Monday-Friday, 9:00 AM - 5:00 PM (HKT)
• Tracking information will be sent via email upon shipment
International Shipping
• Worldwide delivery via FedEx
• Service availability varies by region
• All prices are exclusive of taxes and duties
• Additional customs duties and taxes may apply for international orders
• The exact amount will be determined by Customs based on the value and type of items
• Please notice: If the customer refuses to pay the Import Duty and VAT charged by the courier during transit, the customer will still be responsible for these charges, and the relevant fees will be deducted from the refund amount.
Potential Delays
Delivery times may be extended due to:
• Adverse weather conditions
• High volume periods
• Local customs clearance
• Other unforeseen circumstances
Order Tracking Support
If you haven't received a shipping update within 5 business days, please contact our customer service team:
You can track your order here :
- Worldwide : FedEX
- Hong Kong SAR/ Macau SAR : SF Express
- Mainland China : SF Express
- Taiwan : SF Express
- Japan : FedEX
- South Korea : FedEX
Import Taxes & Duties
Your order will be shipped on a Delivery Duty Unpaid service and you may be required to pay customs duties and taxes on your purchase when it arrives in the destination country. Payment of the taxes and related duties will be responsibility of the recipient. Thus, the price of our goods do not include any duties and taxes. For Mainland China & Taiwan, SF express couier will contact you with further details for customs clearance. For International order, FedEx courier will contact you with further details for customs clearance. Please note that customs clearance procedures may delay the delivery time.
*Please also note that we cannot undervalue orders or mark them as a gift.
| Country/Region | Shipping Costs | Transit Time |
|---|---|---|
| Hong Kong SAR/ Macau SAR | from $55 HKD on orders free shipping on orders over $500 HKD | 3 days |
| Mainland China | from ¥120 on other orders free shipping on orders over ¥1200 | 4 days |
| Taiwan | from NT$550 on orders free shipping on orders over NT$5500 | 4 days |
| South Korea | from $20 USD on orders free shipping on orders over $200 USD | 4 days |
| Japan | from ¥2600 on orders free shipping on orders over ¥26000 | 4 days |
| Singapore | from $20 USD on orders free shipping on orders over $200 USD | 5 days |
| All other Asia countries: Thailand, Vietnam, Malaysia, Philippines | from $20 USD on orders free shipping on orders over $200 USD | 5 days |
| USA | from $35 USD on orders free shipping on orders over $350 USD | 4 days |
| Canada | from $40 CAD on orders free shipping on orders over $400 CAD | 4 days |
| United Kingdom | from £25 on orders free shipping on orders over £250 | 4 days |
| Australia | from $45 USD on orders free shipping on orders over $460 USD | 6 days |
| New Zealand | from $45 USD on orders free shipping on orders over $450 USD | 8 days |
| Europe Group A: Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece,Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Romania | from €30 on orders free shipping on orders over €300 | 4-6 days |
| Europe Group B: All other European countries | from $90 USD on orders free shipping on orders over $900 USD | 11 days |
| International Group A: Argentina, Bahamas, Barbados, Belize, Brazil, Cayman Islands, Chile, El Salvador, Grenada, Guyana, Iceland, Morocco, Saint Lucia, Mexico | from $65 USD on orders free shipping on orders over $650 USD | 11 days |
| International Group B: Israel, Russia | from $50 USD on orders free shipping on orders over $500 USD | 12 days |
| International Group C: All other countries | from $85 USD on other orders free shipping on orders over $850 USD | 12 days |